Corporate Member Terms and Conditions
1. Annual subscription services
1.1 For a family membership:
a) You will be able to book a maximum of 24 face to face appointments per family within the 12-month membership period.
b) Unused appointments cannot be rolled over to the next membership year
c) A family will include two adults and two children up to the age of 23
1.2 For an individual membership:
a) You will be able to book a maximum of 12 face to face appointments within the 12-month membership period.
1.3 Loughview health reserve the right to withdraw membership and suggest alternative care-pathways for you if the level of care is beyond what we deem reasonable under the membership or if you require services which we do not provide.
1.4 The standard appointment is 30minutes.
1.5 The opening hours of Loughview health are Monday- Friday 9am-6pm, Saturday morning 9am-1pm with early morning and late evening opening Mondays and Wednesday (7.30am-9am/6pm-7pm) . These hours may vary during seasonal and bank holidays. Availability of GP may vary if they are on leave. These hours may be subject to change without advanced notice due to reasons outside of our control.
1.6 Private prescripts maybe provided during the consultation to be dispensed by local pharmacy. There is no additional charge for the prescription but pharmacy charges for private prescriptions will still apply.
1.7 Regular consumables and medical supplies used during appointment will not incur a charge. Any vaccinations/laboratory tests will incur a charge and will be specified to you at your appointment.
1.8 We will use our reasonable endeavours to ensure you will be able to see the GP withing 2 working days of contacting us
2. Pricing and payment
2.1 Payment can be made by monthly or annually by direct debit, or annually with credit/debit card.
2.2 If you do not make any payment due to us by the due date for payment, your membership will be suspended.
2.3 You are entitled to cancel your membership and receive a full refund within 14 days from the date of registration if you have not used any of the benefits associated with the loughview club PLUS service.
2.4 The initial membership period is 12 months, and we cannot offer a refund during this period if you cancel your membership after th 14-day grace period has elapsed. If you cancel your membership during the 14-day period and have already availed of any benefits of your loughview club PLUS membership the cost fo the services accessed will be deducted from any refund you receive. Should the cost of services accessed exceed the total subscription payment made by the date of the cancellation, you will be liable for these excess costs.
2.5 If you use any services, not covered by the Loughview club PLUS membership benefits you must pay for these in full at the end of each appointment. An invoice and payment receipt will be provided on request if you need to reclaim this service from your employer of health insurer.
2.6 If used fraudulently, your membership will be withdrawn and cancelled immediately without refund. You may also be liable for the cost of services accessed through fraudulent use of your membership.
2.7 Memberships are not transferable to another person.
2.8 The Benefits attached to this membership and the offers notified to you may be subject to change without notice. Where necessary we will replace these with a relevant service
3. Term and termination of agreement
3.1 These terms hall apply for the membership period which shall be made up of the initial membership period (12 months) plus any continued period where you or we have not elected to terminate these terms.
3.2 If you wish to cancel this subscription you must do so within 14 days of the commencement of your membership period
3.3 We will contact you 2 months prior to the end of the term to inform you that the initial membership period is due to elapse.
3.4 We reserve the right to increase subscription at any time during the membership period once the initial membership period has elapsed. We will contact you 2 months in advance of any increase in subscription fees.
3.5 Following the initial membership period, you may cancel this subscription at any time providing us with at least 30 days’ notice in writing. If you have made any payment in advance for services that have not been provided to you, we will refund these amounts to you.
3.6 Once we have begun to provide the services to you, we may cancel these terms at any time by providing you with at least 30 calendar days’ notice in writing. If you have mad epayment in advance for services that have not been provided to you, we will refund these amounts to you on a pro-rata basis.
3.7 You may terminate your membership immediately if:
a) We break this contract in any material way, and we do not correct of fix the situation within 20 working days of you asking in writing to do so
b) We go into liquidation or a receiver or an administrator is appointed over our assets.
c) We change these terms under clause 3.4 to your material disadvantage.
d) We are unable to provide the agreed services due to an event outside of our control.
3.8 We may terminate your membership immediately if:
a) You do not pay us when you are supposed to
b) As set out in clause 3. This does not change our right to charge you interest under clause 2.2.
c) You break the contract in any other material way, and you do not correct of fix the situation within 20 working days of us asking you in writing to do so.
d) We are affected by events outside of our control.
e) You fail to attend three (3) appointments without informing us; or
4. Appointments and cancellations
4.1 Cancellations of GP appointments/other services will not incur a charge. However, we reserve the right to deduct any GP appointments that you cancel within 24 hours, or do not attend from your annual allocation of subscription service events
5. Liability
5.1 If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of terms or negligence. But we are not responsible for any loss or damage that is not foreseeable. Loss of damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered this contract.
5.2 We do not exclude or limit in any way our liability for:
a) Death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors.
b) Fraud or Fraudulent misrepresentation
c) Breach of the terms implied by sections 3,4 and 5 of the supply of goods and services act 1982(description, satisfactory quality, fitness for purpose and samples)
6. Information about us and how to contact.
6.1 We are a company registered in Northern Ireland, our company registration number is NI704455 and our registered office is 26 Derrycarib road, Portadown. BT621UY
6.2 If you have any question or complaints, please contact us by telephone on 02838702229 or emailing us at info@loughviewhealth.co.uk
6.3 If you wish to contact us in writing or if any clause in these terms requires you to give us notice in writing you can sent this by email to info@lougviewhealth.co.uk or pre-paid post to Loughview health, 255 lough road Lurgan BT666NQ. We will confirm receipt of this by contacting you in writing via email or pre-paid post to the address listed on your registration form.
7. How we may use your information
7.1 We may use your data to provide you with information about services that may be of interest to you and are similar set out by the agreement. We may contact you by electronic means (email/SMS)
7.2 If you do not wish use to use your data for marketing purpose, please email info@loughviewhealth.co.uk
8. Miscellaneous
8.1 This membership is not an emergency or out of hours service and does not replace serviced provided by NS paramedic services of NHS GP
8.2 We recommend members to remain registered with an NHS doctor throughout your membership period.
8.3 Whilst we are responsible for administrating the scheme, we cannot be held liable in any way whatsoever for injury, loss or damage arising directly or indirectly from the advice given by any third party associated with the scheme.
8.4 We may transfer our rights and obligations under these terms to another organisation and we will always notify you in writing if this happens but will not affect your rights or our obligations under these terms.
8.5 This contract is between you and us, no other person shall have any rights to enforce any of its terms.
8.6 Loughview Health LTD clinicians hold adequate professional indemnity insurance to cover for the acts and omissions and is committed to practice withing the statutory requirements in the UK and to best clinical practice guidelines.
8.7 If we fail to insist that you perform any of your obligations under these terms, or if we do not enforce our rights against you , or if we delay in doing so that will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so inwriting and that will not mean that we will automatically waive any later default by you
8.8 The Terms of this contract are governed by, and shall be construed in accordance with, the laws of Northern Ireland. Any litigation arising from this contract will be conducted under the exclusive jurisdiction of the courts of Northern Ireland.